jbird

Maps won't load.

3 posts in this topic

Installed program on new computer, error message pops up saying map retrieval command could not be completed. (Internal error 1416-800c0008: the download of the specified resource has failed. No servers reachable

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1. What internet browser do you use regularly? (Internet Explorer, Chrome, Firefox)

2. What firewall or anti-virus software do you use? You may need to configure your firewall to allow ExpertGPS to reach the Web.

3. Run Internet Explorer (not Chrome or Firefox) and browse to https://www.expertgps.com/ and http://www.mapbox.com/
If you are not able to view these web pages (or any other common web pages) in Internet Explorer, click on the Windows Start menu button, click Run, and type "Internet Options".
Click the Connections tab, and click Setup to set up an Internet connection. Once Internet Explorer can browse the Web successfully, ExpertGPS should be able to download and display maps.

 

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I use internet explorer, and can reach expertgps.com and mapbox.com without issue, the firewall is just the standard windows firewall, and the antivirus is trend micro. I was going to update my other computer to latest expert gps software (currently running on 5.95) but don't want to take the risk of not being able to use your program at all. I disabled my firewall and tried again but no luck

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